Communications

The Saratoga County 911 Communications Center is a specialized division within the Office of Sheriff that provides centralized public safety communications to participating police, fire, and emergency medical services within Saratoga County.

The mission of the Saratoga County Communications Center is, to provide prompt and effective law enforcement and emergency service communications to all agencies and residents of Saratoga County, equally and fairly. Our objective is to make Saratoga County a safe place in which to reside, work, and visit.

We strive to provide this through the dedication of our communications staff, who maintain high standards of service and concern for individuals in need. Even as communications technology evolves, it is still a human voice that first answers the call for help. The measure of our service is judged by the community we serve.

Located in the Main Station of the Sheriff’s Office the Communications Center is the first line of contact and response for the emergency service agencies in Saratoga County.  Staffed by 9 Desk Sergeants and 23 Desk Officers and operating 24 hours a day, the Sheriff’s Office Communications Center is responsible for answering 911 calls from both land line and cellular phones and all types of administrative calls for service in Saratoga County and for dispatching appropriate police, fire and EMS service units.

The Saratoga County Sheriff’s Office Communications Division is accredited by the New York State Sheriffs Association.  The accreditation process signifies that our center has been found to be in compliance with accepted public safety communications standards. Accreditation shows the public, as well as the agencies we serve, that we are pursuing a course of excellence in our daily operations.

In April 2007, the Communications Division relocated to a new Communications Center within the Sheriffs Main Station. The center was built with the most advanced equipment available at the time and with future communications in mind.  This innovative technology gives the Communications Center the ability to expand and accommodate centralized dispatch for the entire County.

Technology and Systems Utilized within the Center:

Enhanced-911 (E-911)

Phase II Cell Phone location

Pictometry Imaging

Emergency Medical Dispatching (EMD)

GPS & GIS based Mapping